Terms and Conditions of Sale

Orders may be cancelled and products may be returned in accordance with Manuka Love’s return and cancellation policy set out in these Terms and Conditions and our returns policy.

Manuka Love will endeavour to deliver all orders made by you on the Website but reserves the right to refuse to deliver any products ordered for any reason, including without limitation, unavailability of stock or a decision by Manuka Love to no longer sell a product.


All prices quoted are in New Zealand Dollars (NZD).


Payment for products must be made in accordance with Manuka Love’s payment policy. Delivery of products will not be made until payment has been received to the satisfaction of Manuka Love.


All prices for products on the Website are inclusive of GST. Sales to customers outside of New Zealand will be exempt from the payment of GST but may be subject to the payment of taxes and charges in their country.


At Manuka Love we believe in fair-trading. We offer a full money back guarantee on all goods as long as they’re still in saleable condition with the original packaging intact. If the wrong products have been sent we will be happy to refund your postage costs. 


All products ordered by you are supplied on an “as is, where is” basis and Manuka Love makes no warranty as to the suitability or efficacy of any product beyond any manufacturer warranty included with the product.


Subject to your rights under the Consumer Guarantees Act 1993, Manuka Love will not be liable for any:

Warranties, conditions and representations whether express, implied, statutory or otherwise, relating in any way to the Website, your use of the Website and the information, products supplied, offered to be supplied or advertised or accessed through the Website; and

Liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage), costs and expenses suffered by you or claims made against you arising from or in connection with your use of the Website and the information, products supplied, offered to be supplied or advertised or accessed through this Website for any reason whatsoever (including negligence). 
Manuka Love’s maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount paid by you to Manuka Love in respect of the product excluding any amount paid for delivery.

You agree that if any product has been acquired for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 are excluded in relation to those products.

Expiry Dates

Some products supplied to you will include an expiry date which will vary depending on the product. It is Manuka Love’s policy not to dispatch any product that is within three months of its expiry date, unless otherwise stated on it's product page.

Returns Policy

If your goods do not reach you in perfect condition please contact us immediately to arrange the most convenient way to return the goods for an exchange or refund. Please keep the packaging with the goods if possible.

You may also return unopened goods to us within 7 days provided they are in an original, re-saleable condition.

See our Returns Policy for further details

Damaged Goods

Please notify us promptly if your products arrive in an unsatisfactory condition. We accept responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item and the packaging and notify us immediately – info@manukalove.co.nz

Defective or damaged goods need to be returned within 10 days including the packaging, and will be replaced at our cost as soon as possible.


See our Returns Policy for further details


Governing Law

The use of the Website and the ordering of any product by you from Manuka Love is subject to the laws of New Zealand. You agree to submit to the exclusive jurisdiction of the courts of New Zealand in relation to any dispute between you and Manuka Love





Date Last Updated: 30th April 2017